How cancellations, early returns, deposits and refunds work for TractRent equipment rentals.
Last updated: October 2026
We understand that project schedules change. This policy explains how cancellations, date changes, early returns and refunds are handled, so you know exactly where you stand before you book. Where your signed rental agreement states different terms, those terms apply.
Cancellations must be confirmed by phone or email. The time we receive your cancellation is used to calculate any charge.
You can ask to move a booking to new dates at no cost, subject to availability, provided you contact us before dispatch. If the machine is no longer available on your new dates, we will offer an equivalent unit or treat the request as a cancellation under the terms above.
If you finish early, call us to arrange collection. For daily hires you pay for the days used. For weekly or monthly hires, the charge is recalculated using the rate for the period actually used — for example, a weekly hire returned after three days is charged at the applicable daily rate up to the weekly price. Transport charges are not refundable once the service is delivered.
If a machine cannot be used because of a fault from normal wear and tear, verified downtime is not charged. If we cannot repair or replace the machine within a reasonable time, you may end the hire and receive a refund of prepaid rental for the unused period.
Bad weather or site access problems are not normally grounds for a refund once equipment has been delivered. However, we will always try to help — for example by pausing a long-term hire by agreement or swapping to a more suitable machine.
Where a refundable deposit is taken, it is returned after the equipment has been collected, inspected and all charges settled. Deductions are made only for documented damage, missing items, excess cleaning, fuel shortfall or unpaid charges, and we will explain any deduction in writing.
Approved refunds are paid using the original payment method or by bank transfer to the account holder, normally within 7 to 14 working days after approval.
To cancel, change or discuss a booking, call +880 1829-925175 or +880 1811-812372, or email info@tractrent.com.
Our team is happy to explain any part of our policies before you book.
