TractRent

TractRent heavy equipment rental logo
Get a Quote
Home / FAQ

Frequently Asked Questions

Clear answers about booking, pricing, delivery, safety and what happens if something goes wrong.

Booking & Pricing

Use the enquiry form, call us or send an email with the machine type, dates and site details. We reply with an itemised written quote, usually within one working day.
Machine size, rental period, attachments, transport distance, operator requirements and fuel policy. Weekly and monthly terms lower the effective daily cost.
A refundable deposit may apply depending on the machine, rental length and account type. Any deposit is stated clearly on your quote.
Yes. Regular customers can apply for an account with agreed payment terms. Contact us for details.

Delivery & Collection

Yes. We arrange low-loader or beavertail transport to your site. You can also collect smaller machines yourself if you have suitable transport.
We can often deliver within one to two working days, subject to availability. Book early for large machines or busy periods.
Clear, firm access for the transport vehicle, enough space to unload and a person on site to receive the machine and sign the handover.
Call or email to request collection. Hire charges stop on the agreed off-hire date confirmed by our team.

Operation & Safety

Machines must only be operated by trained, competent people. If you do not have one, hire the machine with an experienced operator.
Yes. Each unit is cleaned, serviced, function-tested and signed off on a dispatch checklist before it leaves our yard.
The hirer completes daily pre-start checks and greasing. A checklist is supplied in the cab and our team shows you what to check at handover.
Tell us first. Using equipment outside its intended purpose or rated capacity can be dangerous and may breach the rental terms.

Breakdowns, Damage & Cancellations

Stop using it safely and call us. We troubleshoot by phone and send a technician or replacement where needed. Downtime caused by a fault from normal wear is not charged.
Report it immediately. Damage beyond normal wear and tear, misuse or loss is the hirer’s responsibility as set out in our terms.
Yes. Cancellation charges depend on how much notice you give — see our Refund & Cancellation Policy for details.
Insurance arrangements depend on the agreement. Ask us to confirm cover and your responsibilities before the hire starts.
Still Have a Question?

Talk to a Rental Specialist

We would rather answer a question before the hire than fix a problem after it. Call, email or send the enquiry form.

Contact Us
Call +880 1829-925175
Scroll to Top