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Terms and Conditions

The terms that apply when you use our website and when you rent equipment from TractRent. Please read them carefully before booking.

1. Acceptance of terms

By using this website, requesting a quote or renting equipment from TractRent you agree to these Terms and Conditions. A signed rental agreement for a specific hire may include additional terms; where there is a conflict, the signed rental agreement applies to that hire.

2. Quotes and bookings

Quotes are valid for the period stated on the quote, or 14 days if no period is stated.
A booking is confirmed only when we confirm it in writing and any required deposit or account approval is in place.
Equipment availability is not guaranteed until a booking is confirmed. Where an identical machine is unavailable, we may offer an equivalent or larger unit.

3. Rental period and charges

The rental period starts on the agreed delivery or collection date and ends on the off-hire date confirmed by TractRent.
Daily rates are based on a standard single shift. Additional hours, double shifts or weekend work may be charged as stated on the quote.
Transport, attachments, fuel, operators, cleaning and consumables are charged as itemised on the quote.
Payment is due as set out on the invoice or account terms. Late payments may result in suspension of service and recovery costs.

4. Hirer responsibilities

Ensure equipment is operated only by trained, competent and authorised persons.
Use equipment only for its intended purpose and within its rated capacity and manufacturer guidance.
Carry out daily pre-start checks, greasing and fluid level checks, and report defects immediately.
Provide safe access, firm ground and a safe working environment, including identifying underground and overhead services.
Keep equipment secure and protected against theft, vandalism and misuse while it is in your care.
Not sub-hire, lend or move equipment to another site without our written consent.

5. Delivery, collection and access

We will make reasonable efforts to deliver and collect at the agreed times, but times are estimates and may be affected by traffic, weather or site conditions. If our vehicle cannot safely access the site or nobody is available to receive the equipment, additional transport charges may apply.

6. Breakdowns and maintenance

If equipment fails due to normal wear and tear, notify us immediately and stop using it. We will repair or replace it within a reasonable time and will not charge rental for verified downtime caused by such a fault. We are not responsible for failures caused by misuse, neglect, incorrect fuel, overloading or failure to carry out daily checks.

7. Loss and damage

The hirer is responsible for loss of, or damage to, the equipment from delivery until collection, other than fair wear and tear. Repair or replacement costs, recovery costs and loss of rental income may be charged. Damage is documented at collection, and we will share the findings with you before charges are applied.

8. Operated hire

Where equipment is supplied with an operator, the hirer directs the work and remains responsible for site safety, permits and instructions. Our operator is responsible for the safe operation of the machine and may refuse any task they consider unsafe.

9. Limitation of liability

To the fullest extent permitted by law, TractRent is not liable for indirect or consequential losses, including loss of profit, loss of contracts or delay costs arising from the hire or failure of equipment. Our total liability for any claim relating to a hire is limited to the rental charges paid for that hire. Nothing in these terms limits liability that cannot legally be limited.

10. Cancellations and refunds

Cancellations, early returns and refunds are handled according to our Refund and Cancellation Policy.

11. Website use

Content on this website is provided for general information. You may not copy, reproduce or misuse it for commercial purposes without our permission. You must not attempt to interfere with the website’s security or operation.

12. Governing law

These terms are governed by the laws applicable at TractRent’s registered place of business, and any dispute will be subject to the jurisdiction of the competent courts of that place.

13. Contact

Questions about these terms can be sent to info@tractrent.com or discussed with our team on +880 1829-925175.

Questions About Your Rental?

Our team is happy to explain any part of our policies before you book.