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Privacy Policy

How TractRent collects, uses, stores and protects personal information when you visit our website or rent equipment from us.

1. Who we are

This website is operated by TractRent, a heavy equipment rental business. In this policy, “TractRent”, “we”, “us” and “our” refer to us, and “you” refers to anyone who visits our website, contacts us or rents equipment from us. Our contact details appear at the end of this policy and on our Contact page.

2. Information we collect

We collect information you give us directly and information collected automatically when you use our website.

Enquiry and quote details: name, phone number, email address, company or project name, equipment needed, dates, delivery preferences and any details you include in a message.
Rental and account details: billing details, identification documents required to open a rental, site addresses, delivery contacts and signed agreements.
Communications: records of calls, emails and messages about your rental.
Technical data: IP address, browser type, device information, pages visited and the time spent on them, collected through server logs and cookies.

3. How we use your information

To respond to enquiries and prepare quotes.
To arrange, deliver, support and collect rented equipment.
To verify identity and manage credit, deposits and payments.
To keep records required for accounting, insurance and legal purposes.
To maintain website security, prevent spam and fraud, and understand how the site is used so we can improve it.
To send service messages about your rental. We only send marketing messages where you have agreed to receive them, and you can opt out at any time.

4. Legal basis for processing

We process personal information where it is necessary to perform a contract with you or take steps at your request before entering into one, where we have a legitimate business interest that does not override your rights, where we must comply with a legal obligation, or where you have given consent.

5. Sharing your information

We do not sell personal information. We share it only where necessary with:

Transport partners and technicians who deliver, service or collect equipment.
Payment processors, banks and accounting providers.
Insurers, legal advisers and auditors when required.
Website hosting, email, security and form-handling providers who process data on our behalf under confidentiality obligations.
Authorities where we are required by law, or to protect our rights, property or safety.

6. Data retention

We keep enquiry details for as long as needed to respond and follow up, typically up to 24 months. Rental records, agreements and financial records are kept for the period required by applicable accounting and legal rules. When information is no longer needed it is deleted or anonymised securely.

7. How we protect your information

We use reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS), access controls, security monitoring, regular backups and limiting access to staff who need it. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

8. Your rights

Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct inaccurate information, request deletion where we no longer need it, object to or restrict certain processing, and withdraw consent at any time where processing is based on consent. To make a request, email us. We may need to verify your identity before responding.

9. Cookies

Our website uses cookies and similar technologies. Please read our Cookie Policy for details of the cookies we use and how to manage them.

10. Third-party links

Our website may link to other websites, including map services. We are not responsible for the privacy practices of those websites and encourage you to read their policies.

11. Children

Our services are intended for businesses and adults. We do not knowingly collect personal information from children.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with the date it was last updated.

13. Contact us

For any privacy question or request, contact TractRent by email at info@tractrent.com or by phone at +880 1829-925175. Our postal address is listed on our Contact page.

Questions About Your Rental?

Our team is happy to explain any part of our policies before you book.